Our call centre services are integral to disaster management, providing a vital communication infrastructure that supports response efforts, facilitates information flow, and ensures a coordinated and effective approach to handling emergencies
We establish emergency hotlines to handle incoming calls from individuals seeking immediate assistance, reporting emergencies, or requesting information about the disaster. Trained operators can prioritize calls based on urgency and severity
Our Call centre serves as a primary platform for disseminating critical information such as evacuation procedures, emergency shelter locations, road closures, and safety guidelines. This helps ensure that accurate and timely information reaches the affected population
Establishing a direct line of communication through calls helps in building and nurturing customer relationships. Agents can provide personalized assistance, answer queries, and create a positive impression.
Call centre at AAA Techno Park play a central role in coordinating resources by managing incoming requests for assistance, matching available resources to identified needs, and collaborating with relevant agencies to deploy aid effectively
Our Call centre assists in coordinating evacuation efforts by providing information about evacuation routes, transportation options, and shelter locations. They also address queries related to the safety of specific areas
Call centre at AAA Techno Park facilitates the reporting of missing persons by acting as a centralized point for information collection. This helps in tracking and locating individuals who may have become separated from their families during the disaster.
Call centre at AAA Techno Park engages in proactive community outreach by educating the public about disaster preparedness, providing information on emergency plans, and offering resources to enhance community resilience
We collaborate closely with emergency services, local authorities, and relevant agencies to ensure a coordinated response. They serve as a communication bridge, relaying information between different stakeholders
AAA Techno Park’s Call Centre actively monitors incoming calls to gauge the evolving situation on the ground. This real-time monitoring helps authorities adapt their response strategies based on the changing needs of the affected population.
Advanced technologies, such as Geographic Information System (GIS) mapping and data analytics, are integrated into call center operations of AAA Techno Park to enhance the efficiency of resource allocation and situational awareness.
We conduct post-disaster surveys to gather feedback from individuals affected by the disaster. This information is valuable for assessing the effectiveness of the response and identifying areas for improvement.
Our Call centre is linked to various communication channels, including social media, to provide a comprehensive and accessible information dissemination platform
We enable remote assistance by providing guidance on first aid, self-help measures, and other actions individuals can take while waiting for emergency services.
AAA Techno Park’s Call centre participates in training and simulation exercises to ensure preparedness for various disaster scenarios. This helps our operators refine their skills and procedures for handling emergency situations.
Choose AAA Techno Park for Disaster Management as a Service through our Call Centre solutions and fortify your organization’s resilience. Contact us today to explore how our Call Centre can revolutionize your disaster preparedness and response strategies.